Owner Resources
Everything you need to manage your property
Life Safety Emergency
URGENTFire, flood, gas leak, or other immediate threats
View Instructions
- Call 911 immediately
- Get yourself and others to safety
- After calling 911, contact our emergency line at (970) 476-4464 ext. 0
- We will coordinate with emergency services and begin property protection
Property Emergency
Water leak, no heat, power outage, sewer backup
View Instructions
- Call our 24/7 emergency line: (970) 476-4464 ext. 0
- Provide your name, property address, and nature of emergency
- Follow any immediate safety instructions from our team
- We dispatch appropriate emergency response personnel
Maintenance Request
Non-emergency repairs and service requests
View Instructions
- Submit request through your Association Portal (preferred)
- Or email: mail@mvpmvail.com
- Include: property address, detailed description, photos if applicable
- Non-emergency requests are addressed within 2-3 business days
General Communication
Questions, feedback, or day-to-day communication
View Instructions
- Email your property manager directly or mail@mvpmvail.com
- Call during business hours: (970) 476-4464
- Emails typically answered within 2 business days
- Phone calls returned within 1 business day
Real Estate & Resale Documents
HOA documents for property sales and transfers
View Instructions
- We've partnered with HomeWiseDocs.com for 24/7 document delivery
- Visit HomeWiseDocs.com to request resale certificates and HOA documents
- Documents typically include: CC&Rs, bylaws, financial statements, and meeting minutes
- For questions about the process, email mail@mvpmvail.com
Association Portal Help
Guides and tutorials for using your association portal
View Instructions
- Access comprehensive guides for using your association portal
- Learn how to: submit maintenance requests, view account statements, access documents
- Find step-by-step tutorials with screenshots
- Available 24/7 for homeowners and board members
Important Information
Communication Guidelines
- We do not accept text messages - please call or email
- For fastest non-emergency response, use the portal or email
- Keep this page bookmarked for quick access
- Our office hours are Monday-Friday, 8:30 AM - 5:00 PM MST
Contact Information
- Phone
- (970) 476-4464
- mail@mvpmvail.com
- Mailing Address
- PO Box 1110
Vail, CO 81658 - Physical Location
- 51 Eagle Road Unit A1
Avon, CO 81620